Terms and Conditions

         Thank you for visiting and shopping at SIRA Motoparts.

• The following are the terms and conditions that constitute our shipping policy. 

• Terms & Conditions for COD orders. We accept cash on delivery, with100% seller’s risk.
• After receiving the order, we will call or WhatsApp to reconfirm the shipping address and contact number to process the order. 
• Kindly make sure the provided contact number is available on WhatsApp; courier tracking details will be sent via WhatsApp only.
• Please exercise caution before placing an order because you cannot cancel an order once it is dispatched to the courier. After shipping the order, if the consignee is not available to receive the parcel, usually 3 attempts are made.
• After the maximum attempts are reached, an RTO flag opens up automatically in the courier system, which means Return to Origin; the seller pays the courier cost. *This cost is to be paid by the customer separately*.

• If there is any damage to a received item, the buyer should inform SIRA online store by email or WhatsApp within 1 working day after receiving the package.
• All return requests should be filed within 48 hours of the delivery of the product. Any request succeeding that will not qualify for replacement.
• In order to return a damaged product, you can get in touch with our customer care at +919444979910. Our representative will guide you on how to return the product.

• A reference photo of the received item is helpful for us to take the necessary action.

• Typically, it takes 5 -7 working days to process a returned item once it has been received by us.

• Return prodect items must be returned in the original box in good condition, the buyer is responsible for the return items packing if any missing item or different from the ordered product or damage to the prodect will not be acceptable.

•  Return will be accepted if the product is defective or does not match the model and specifications listed on our website. If your issue remains unresolved, you may return it in accordance with our return policy within 7 days. A full refund will be provided once return product accepted from our end and verified. However, if the return is due to personal preference (for example, if you simply don’t like the model of the product), the customer will be responsible for the return shipping charges.
  
• Please note that any time invested during the return process, along with any additional service or Installation charges incurred, will not be compensated or reimbursed by us.

• To avoid fraud customer complaints, all our delivery orders packing process completely video recorded before sealing the box – make sure there is no damage on packing seal when the order is delivered.

Customer Service

• We greatly appreciate your POSITIVE feedback.
• Please don’t leave any Negative or Neutral feedback without our knowledge.
• If you have not received the order within 7 working days, please contact us immediately for further assistance.

Contact us

• We will reply to your message from the SIRA online store email only within 2 working days.

• Currently, we have an immediate response contact desk. Please drop a message in live chat; we will respond to your query as soon as possible.

Packing 

• All our products are factory tested and inspected by our in-house QC  before packing and sending to the customer’s end. Items will be sent within 7 working days after receiving a verified payment. Orders placed on weekends and public holidays will be packed and sent the next working day.

Online Payment Policy

• Our Online payment portal service is through RAZORPAY, UPI QR code BHIM, Paytm, Google pay and direct Bank Transfer during the payment process before or after if you encounter any online scam email, calls and SMS, fraud usage on your card payment please contact your bank, our website is not responsible for this incident.

• Please note, https://siramotoparts.com is SSL certified during payment; please check the site’s security status.

Direct bank transfer

• We accept direct bank transfer. Before processing the order, we will confirm your payment. If the payment amount is not correct, we will not be able to process your order. Keep your bank transaction reference number until the order is successfully receivedsiramotoparts.com